This contract elucidates the use of several conditions applied to the services available on Our Site (henceforth “our site”). Our website is available worldwide, contingent on internet access. If you consent to all our terms and conditions, please go ahead and continue using our website. BY USING AND ACCESSING OUR WEBSITE, YOU ACCEPT, WITHOUT LIMITATION, ALL OF THESE TERMS AND CONDITIONS.
The Company keeps the right to modify these Terms and Conditions at any time. A new version is simply published on our website whenever any edit is done to these Terms & Conditions. By using our website, you consent to its Terms & Conditions and Privacy Statement set forth below and with all the changes that will occur. If you do not consent to these policies, please abandon this site immediately.
Online Services Agreement
This Agreement is made by TraderFloor.com which is owned and operated by TorroCapital Management Ltd and has the company registration number: 3432 LTD 2022. Our registered address is First Floor, First St. Vincent Bank Ltd Building, James Street, Kingstown Street, Saint Vincent, and the Grenadines. It pertains to both the Site and Trading Platform and to the content and/or software currently available on the Site that gives customers real-time information on exchange rates of currencies, and the program transaction services on the Forex market via internet, telephone or fax, and any other features, material or services that TorroCapital may include later (the “Services”).
Services are available for individual clients or businesses that have a legally binding contract under the laws applicable in their domicile. Without restricting the aforesaid terms, our Services cannot be available to individuals under the age 18, who have not attained the legal age (“Minors”). If you are a minor, you are not eligible to use our services. PLEASE DO NOT USE THIS SITE IF YOU ARE NOT QUALIFIED.
We deny any liability for unwarranted use by minors of our Services in any manner or another. Our Services are available only for people who are experienced in financial matters. If you are knowledgeable in financial matters, capable of assessing the risks and benefits of obtaining financial contracts and can afford to lose money, proceed using this site. You have the complete authority and the exclusive responsibility for any decision you make on this Site. We do not claim any responsibility for auditing and/or assessing your level of knowledge and/or experience, and any responsibility for harm and/or losses suffered as an immediate result and/or indirectly from your use of the Site. Our services are not provided in any area that doesn’t allow the type of financial services TorroCapital provides. Without limiting the above-mentioned provisions, TorroCapital keeps the right to deny access to its Services to anyone at its sole convenience.
Registration Information and Requirements
To ensure safety and security, upon registering, you are required to provide certain identifying information and documents. You are solely responsible for the security of your account’s login and password with TorroCapital. You are the only entity responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your TorroCapital account.
You fully understand and agree to provide completely accurate and correct information about yourself during the registration process. You confirm you won’t impersonate another person or entity, nor will you hide your identity from TorroCapital for any reason whatsoever. If you’re registering as a commercial entity, you declare that you have the full required authority to bind that entity to this Agreement. TorroCapital holds this information’s value highly and treats the information you provide us with very. Information provided to us during the registration process is treated and saved safely and securely.
Laws related to financial contracts differ throughout the world and it’s your responsibility to confirm that you know and understand and comply with the financial laws within your domicile before you start using this Site. Without limiting the undermentioned provisions, if our services and/or your activities on our site were accessible that doesn’t necessarily mean that our Site is within your domicile’s financial rules and regulations. It’s very important that you confirm that the funds you add to your TorroCapital account does not come from drug trafficking, kidnapping or other illegal or criminal activity.
TorroCapital provides you a limited non-exclusive, non-transferable licence to access and utilise the Site (the “licence”) that is contingent on your compliance with the Terms of this Agreement. You fully understand and agree not to resell or showcase the Site to any other person. Having access to this Site doesn’t give you the authority to duplicate any documents contained on the Site for resale or for any other objective without the preceding written consent of TorroCapital.
You consent to use all the material received from the information systems provided by TorroCapital for the single purpose of performing transactions only within the limits of the Site. Without any doubt, you are responsible and bound by any unauthorised use of the Site, in breach of this section. You also consent not to use the electronic communication feature of a Service on the Site for any illicit, offensive, intrusive, obscene, menacing or hateful purpose, as well as persecution and abuse of the privacy of others. The licence granted to you hereunder shall cease if TorroCapital Markets considers that any information provided by you, including your email is no longer accurate, or if you fail to comply with any terms or conditions of this Agreement and all rules and guidelines for each service.
All the terms and provisions mentioned here are also applicable to the TorroCapital trading platform (including without restraint the conclusion of a transaction outside the market rates). If such a breach occurs, you consent to stop using the Services. You agree that TorroCapital, in its sole discretion and with or without announcement, may discontinue your access to all or part of the Services, terminate any open transaction and remove and discard any information or content within a Service.
You fully consent to continue using this Site at your own risk. The services provided on TorroCapital are offered only to customers who are able to endure the loss of any funds. Without limiting the mentioned provisions, the clients investing on TorroCapital acknowledge the risks of the financial services on offer and are experienced in financial markets’ risk taking. Note that trading is risky and it’s possible you could lose some or all of your initial investment. You shouldn’t invest money that you cannot afford to lose. Before you start CFD trading, you should be aware of all the risks related to it. We highly recommend you seek advice from an independent financial consultant in case of any doubts.
Complaints & Dispute Policy
If there was any allegation or dispute between the parties, the client and the Company, we will strive in good faith to negotiate a resolution. If the parties couldn’t find an agreement to the terms of the settlement, either side may refer the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules, whose verdict shall be final and binding.
The arbitration proceedings shall be conducted without limiting the mentioned provisions. The services available on this site are offered only in Saint Vincent and the Grenadines or any other place agreed by parties. Without exempting the provisions above, this clause clearly sets exclusive jurisdiction to said arbitration process, and neither Party shall be allowed to refer any dispute to the courts of its domicile which goes against said arbitration process.
Also, note that TorroCapital keeps effective and transparent procedures for complaint handling for existing and potential retail clients. We always maintain records of complaints and measures taken for complaint resolution. The objective of this policy is to ensure equitable and consistent dealing with client complaints whilst striving to bestow the highest level of customer service.
Through one or more of its Services, TorroCapital can provide you with a wide range of financial information that’s produced internally from agents, suppliers or partners (“Third Party Providers”). This includes, but isn’t limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”). The financial information yielded on this Site cannot be considered investment advice. TorroCapital information provided is merely a service.
TorroCapital and its Third Party Providers don’t warrant the accuracy, timeliness, or correct sequencing of the financial information or results of your use of this financial information. The financial information provided can quickly become undependable for various reasons, including but not limited to, changes in market or economic conditions.
Neither TorroCapital nor the Third Party Providers are required to update the information or opinions in the financial information. We have the complete freedom to discontinue the flow of financial information at any time without notice. It is your responsibility to substantiate the trustworthiness of the information on the Site and its suitability for your needs. We don’t hold responsibility for any claim, damage or loss of any kind brought about by information contained in the Site or referenced by the Site.
TorroCapital may offer a link to other websites that are issued or controlled by third parties. Such links to a site or sites are neither a confirmation or an approval nor a sponsorship or an affiliation to such site, its owners or its suppliers. TorroCapital commands you to make sure you calculate the risks associated with the use of such sites before retrieving, using or purchasing any asset via the Internet. Links to these sites are provided solely for your convenience. When you use them, you fully understand and agree not to hold TorroCapital responsible for any loss or damage due to the use or reliance on any content, products or services available on other sites.
TorroCapital holds the right, in its sole discretion, to deny or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
- If TorroCapital has reason to believe that a person’s activities on the Site may be illicit;
- If TorroCapital may be harmed by any fiscal or commercial damage due to the user’s activities;
- If TorroCapital considers that one or more actions on the Site (or the trading platform) were made in violation of this Agreement.
TorroCapital trading services are prohibited from the below countries as well as sanctioned countries:
- Crimea Region
- North Korea
- Syrian Arab Republic
TorroCapital finance department reviews every withdrawal request submitted. Identification documents must be presented for any withdrawal. TorroCapital may take up to 3 business days to process the demand. When your application is approved please wait for 5 additional days before seeing your money in your account.
Here are the minimum withdrawal amounts for the TorroCapital trading accounts: USD-100 , Eur-100 , GBP- 100 , ETH – 0.1 , LTC-1.5 , Dash 0.3 , BTC-0.026
You may be asked to provide further information for us to process your withdrawal, in which case our support team will contact you to request this before we process your withdrawal.
TorroCapital provides attractive reward attributes to its new and existing clients. Added funds and one-time trading credits are part of TorroCapital promotions program. These added funds are limited by time and the circumstances related to any added capital are subject to change.
To withdraw your added funds, you will be required to perform a trading volume of at least 1 lot for each $1 added funds. The added funds can be withdrawn only when the foregoing precondition has been fully respected and fulfilled. Any withdrawal of funds from an account made before completing the terms of added funds will be immediately cancelled and removed from the account.
If at any specific time any added funds are noted to be added in error or without notice, the customer has 3 business days to declare this to the support or complaints team, if this is not carried out within the specified time frame, the added funds will be considered as an authorised transaction and the client should meet the above terms before any withdrawal.
Any acts of fraud, manipulation, cash-back arbitrage or other forms of deceptive or fraudulent activity based on the provision of the added funds will annul the account and any profits or losses collected.
TorroCapital provides services to third-party software. Please note that it’s important to know that third party software has no connection with TorroCapital and customers using their services are required to guarantee that they’re knowledgeable of the risk and terms and conditions of any specific software. TorroCapital refuses to be held liable for any actions, losses, errors or complaints made under the third-party software.
We’re devoted to ensuring continuity of the Services on the Site. However, we assume no responsibility for any error, omission, deletion, interruption, delay, defect, in operation or transmission, communications line failure, theft or destruction or unauthorised access or alteration of the Site or Services. We refuse to be held liable for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware or software, or any technical failure because of technical problems or traffic congestion on the Internet, the Site or any Service.
To the extent allowed by applicable law, in no event shall we be liable for any loss or damage arising from the use of the Site or Services for any content posted on or through the Site or Services, or the conduct of all users of the Site or Services, whether online or offline.
IN NO EVENT TorroCapital OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DAMAGE WHATSOEVER TO YOU, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR NOT TorroCapital HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES. LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE TorroCapital CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE TO SUCH LIABILITY.
Governing Law and Jurisdiction – This Agreement shall be governed by the law applicable in Saint Vincent and the Grenadines.
TorroCapital doesn’t condone money laundering and endorses the fight against money launderers. TorroCapital follows the guidelines set by MONEYVAL (Committee of Experts on the Evaluation of Anti-Money Laundering Measures). MONEYVAL is a permanent monitoring mechanism of the Council of Europe, a pan-European organisation with 47 member states, reporting directly to its principal organ, the Committee of Ministers. MONEYVAL is entrusted with the task of assessing compliance with the principal international standards to counter money laundering and the financing of terrorism and the effectiveness of their implementation, as well as with the task of making recommendations to national authorities in respect of necessary improvements to their systems. MONEYVAL also conducts thematic typologies research of money laundering and terrorist financing methods, trends and techniques. MONEYVAL was originally an observer to the FATF and from June 2006 became an associate member.
TorroCapital now has policies in place to dissuade people from laundering money. These policies include:
- Guarantee clients have valid proof of identification.
- Maintain records of identification information.
- Determine that clients aren’t known or suspected terrorists by vetting their names against lists of known or suspected terrorists.
- Inform clients that the information they disclose may be used to verify their identity.
- Closely following clients’ money transactions.
- No cash is accepted, money orders, third-party transactions, exchange houses transfers or the Western Union transfers. Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.
Money Laundering usually follows three stages:
A. Firstly, cash or cash equivalents are put into the financial system. Secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions made to obscure the source of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts). And finally, the funds are re-introduced into the economy so that the funds appear to have come from legal sources (e.g. closing a futures account and transferring the funds to a bank account).
B. Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help complicate tracing the sources of the funds. TorroCapital directs fund withdrawals back to the original source of remittance, as a preventative measure. International Anti-Money Laundering demands financial services institutions to be aware of potential money laundering abuses that could happen in a customer account and implement a compliance program to dissuade, detect and report potentially suspicious activity. These guidelines have been enacted to protect TorroCapital and its clients.
Every content, trademark, service mark, trade name, logo, and icon on the website are the property of TorroCapital or its affiliates or agents and are protected by law and international treaties and provisions relating to copyright. You agree not to remove copyright notices or other indications of protected intellectual property rights of any material you print or download from the Site. You won’t acquire intellectual property rights, or any right or licence to use such material or the Site, other than those set forth herein. Images exhibited on the Site are the property of TorroCapital.
You agree not to upload, post, distribute or reproduce any information, software or other material protected by copyright or other intellectual property rights (including rights of publicity and privacy) without first obtaining consent from the copyright owner and the prior written consent of TorroCapital.
You agree to defend and reimburse our Company and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of/or in any way connected with your access to/or use of the Site or Services; your breach of any of the terms in this Agreement; or your breach of any applicable laws or regulations.
Term and Termination
The term of the Agreement shall be unlimited, however TorroCapital keeps the right to terminate this Agreement at any time by notice to you. As of termination, you shall not be able to make new transactions.
In order for TorroCapital team to process all your withdrawal requests in a timely manner, traders are required to comply with the KYC identification process. It’s compulsory for traders to submit all required documents and additional information to safely and accurately process their funds back to them.
Withdrawal requests are generally handled by TorroCapital within 4-7 business days of receipt. Nevertheless, the amount of time that it takes for withdrawals to be processed back to traders as refunds may vary in regard to traders’ compliance, withdrawal methods and due to any additional security policies in force. Clients are advised to regularly follow up with their respective bank independently.
Refund requests can only be processed in the same method through which the initial deposit was made. That is, if you deposit funds in your account balance via a credit/debit card, you’ll be able to extract your funds in the same manner. Likewise, if you initially deposited funds through a bank wire transfer, you will be able to retrieve your refunds solely through a bank wire transfer.
Feel free to get in touch with our support team for any queries regarding your withdrawal requests.
Rollover Fee: A rollover fee is applicable when keeping positions overnight while trading. The rollover fee for individual trading retail in the market consists of the amount that TorroCapital will charge or pay for you to hold a trading position overnight.
Fee: Cryptocurrencies pairs: 0.01%
Withdrawal Fee: Via Credit / Debit card = 5%
Bank Transfers: SEPA: 10 USD /10 EUR/10 GBP; Rest: 25 USD / 25 EUR / 25 GBP
Inactivity Fee: An inactivity fee is levied if there is no trading activity or a minimum of 3 open positions for the amount of 100 USD/EUR/GBP for a period of 30 days or more (as from the first month).
Fee: 5% per month
Verification Fee: A verification fee will only apply contingent on the amount of time it takes clients to send their KYC documents to verify their trading account, more information can be found on our KYC Policy Page.
TorroCapital Premium Trading Accounts Fees and Charges
- Management Fee: To ensure we keep providing the highest quality of services to our traders, we charge an annual fee. This fee is there to fully cover the functional and operating costs of your account. The fee is typically 2% of your fund’s net asset value (NAV) over a 12-month period.
- Performance Fee: This fee is considered as the incentive fee, which is regarded as a reward for the positive returns. As a performance fee, we usually charge 20% of your fund’s profits. Setting this fee is realised when your fund ranges above a level of profit that’s previously specified.
For further clarification about our fees, feel free to contact our customer care team.
How our Performance Fee is calculated:
In this example, let’s say an investor has invested $100 in a hedge fund in which they’ve allocated this capital to a hedge fund manager.
Automatically, the hedge fund manager collects a 2% fee, leaving $98 dollars to be invested in any asset class, such as stocks, bonds, and/ or commodities. In this example specifically, the investment was profitable and it brought in a return of $110 dollars. A 20% fee is taken out of the hedge fund as an incentive fee, which comes out of any profits generated. Therefore, we have a total of $12, at $2.4. This leaves $107.6 dollars, rounded up to $108 in this example, and this is to be returned to the investor.
For a while now, the 2/20 structure has been considered to be the more traditional model used. Even so, hedge fund managers are facing high levels of pressure to reduce these fees. Back in 2019, Preqin observed marginal decreases in the industry’s fee structure, which reduced the average management fee to 1.50% and the performance fee to 19%. To ensure performance fees are not preemptively taken, which could trigger investors to exercise a claw-back provision, a hurdle rate and/or high-water mark can be set in place.
- Discounts for Capital Lockup
A lock-up period is the period of time where investors cannot make any selling decisions on a specific investment. These investors are expected not to redeem or sell shares of these particular investments. Lock-up periods are used for 2 main reasons;
- hedge funds
Why lock-up periods are important is because they give the fund managers time to exit investments that they don’t want to proceed in, whether it’s because of illiquidity or having an unbalanced portfolio of investments.
To ensure that a hedge fund lock-up gives the investor enough time to exit an investment without driving the prices against their overall portfolio, this kind of lock-up typically lasts 30-90 days and it varies according to the underlying investment of each fund.
Usually, for long/short funds that are invested in any liquid stock, the lock-up period is 1 month. On the other hand, hedge funds are more thinly traded securities, such as distressed loans or other forms of debt, and their lock-up period is longer. Some hedge funds may have no lockup period at all depending on the structure of the fund’s investments.
Investors have the freedom to redeem their shares after the lock-up period ends in accordance with the previously set schedule, which usually happens to be quarterly. As mentioned above, we may give a period between 30 to 90 days notice so that the fund manager has enough time to liquidate their underlying securities and allow the payment to go smoothly to the investors.
A hedge fund has the freedom to offer a substantial discount to investors who are willing to lock up their investments with the company for a specified time period, such as 6 months, or 1 year. To generate a significant ROI, hedge funds try to apply this method, to allow the investments that require a long period of time to get the time they need. In return for the client’s longer lock-up period, the hedge fund grants them a reduced fee structure. With TorroCapital, we give up to 5% as a fee.
- Additional Fees
There are several forms of fees, and depending on your trading activity on your TorroCapital account, one or more of the fees below could be applied to your account.
- Overnight Funding Fee
The Overnight Funding Fee is charged or added to your account if you’re holding a trading position open overnight (based on our trading platform time). Therefore, if you keep your trade open after a certain hour, we refer to this as the “Overnight Funding Time.”
- Currency Conversion Fee
Whenever you make a trade that is dominated with a currency that isn’t identical to the one you have specified for your TorroCapital trading account, we charge you a Currency Conversion Fee. Automatically, the Currency Conversion Fee will be reflected in real time into the unrealised profit and loss of your open position on your TorroCapital account.
- Guaranteed Stop Order
The Guaranteed Stop Order is a type of order used to help you manage risks by the Stop Loss level. Please take into account that activating this feature ensures your position closes at a specific requested rate, therefore it is subject to a wider spread.
- Inactivity Fee
The Inactivity Fee is only charged if you do not log into your account for a period that is longer than 3 months. If there are 3 months of inactivity, a fee of up to $10 per month will be levied from your TorroCapital trading account. If you don’t login into your TorroCapital trading account after that time, this fee will continue to be charged from your balance as long as no login is made.
- Deposits and Withdrawals Fees
Rarely do we add fees when you’re transferring money to and from your TorroCapital trading account. If any fees are charged, they normally stem from your payment issuer or bank, and not from TorroCapital.
On rare occasions, we may charge a fee for exceeding the maximum number of monthly withdrawals. For example, it may happen with international credit card transactions, incoming/outgoing bank transfers, and/ or transactions using a currency that is not supported (Forex conversion).
TorroCapital won’t be liable in any way to any person in the event of force majeure, or for the act of any government or legal authority.
In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of a party to impose any right or provision of this Agreement won’t be regarded as a waiver of such right or provision. TorroCapital may assign this Agreement or any rights and/or obligations hereunder without your consent.
TorroCapital may change the Terms of this Agreement from time to time by publishing the amended Terms on the Site. You’re responsible for checking whether the Agreement has been amended. Any amendment shall come into force as of the day it is published on the Site. If you don’t agree to be bound by the changes to the Terms and Conditions of this Agreement, don’t use or access our Services, and inform us in writing immediately.